Difficult Conversations: How to Discuss What Matters Most
Author: Bruce Patton
What is a difficult conversation? Asking for a pay rise, saying ‘no’ to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with….Read More
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